Legal

Refund Policy

Your satisfaction is important to us. Please review our refund policy below.

General Policy

All sales are final. We do not offer refunds or exchanges unless an exception applies as outlined below.

Exceptions

• Non-Functionality: If the product or service does not work as described or is defective, you may be eligible for a refund.
• You must notify us within 7 days of purchase.
• Evidence such as screenshots, error logs, or other documentation is required to process your claim.

Process for Refund Requests

• Contact Us: Email us at support@tvb.gg with your purchase details and a clear description of the issue.
• Review: Your claim will be reviewed within 10 business days.
• If your claim is valid, we will initiate the refund process. If denied, we will provide an explanation.

Refund Method

• Method: Approved refunds will be processed through the original payment method.
• Timing: The refund timeline depends on your bank or payment provider.

No Refunds For

• Change of Mind: Refunds will not be issued for dissatisfaction or changes in personal circumstances.
• Usage: Refunds will not be provided for services that have been used or partially used.

Changes to This Policy

We reserve the right to update this policy. Changes will be reflected on this page. Please check back periodically.

Contact Us

For any questions regarding this refund policy, please contact us at support@tvb.gg or open a ticket in our Discord server.